Cancellation Policy

1. Right of Withdrawal

If you conclude this Contract as a Consumer you have the right to withdraw from it within 14 days without giving any reasons. The time limit for withdrawal is 14 days from the day you or a third party named by you, and who is not the shipper, takes possession of the goods. In order to exercise your right of withdrawal, you must provide us with a clear declaration of your intention to withdraw from the Contract (e.g. via postal letter, fax or e-mail):

NV Chart Group GmbH
Carlshöhe 75
24340 Eckernförde

Tel.: +49 4351 46987 70


In order to meet the time limit for withdrawal, it is sufficient for the notice of the exercising of the right to withdraw to be sent prior to expiry of the time limit for withdrawal.

2. Effect of Withdrawal

If you withdraw from this Contract, we must reimburse you for all payments that we have received from you, including delivery costs (with the exception of additional costs that are incurred because you have chosen a different type of delivery to the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the day on which your withdrawal notice in relation to this Contract has been received by us. For this reimbursement we will use the same method of payment that you used for the original transaction, unless something contrary has been expressly agreed with you; you will not be charged in any way for this reimbursement.

We can refuse to reimburse you until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever occurs the earliest.

You must send back or hand over to us the goods without delay and in any event not later than within 14 days from the day on which you have informed us about the withdrawal from this Contract. The time limit is met if you send the goods back prior to expiry of the 14 day time limit.

You bear the costs for returning the goods. Items that cannot be sent as a package will be picked up by us from your premises at your expense.

You are only liable for a possible loss in value of the goods if such loss in value has not been caused by necessary handling for an examination of the fitness for purpose, properties or correct functioning of the goods.

In the event of the withdrawal from a contract for the provision of services, you are liable to compensate for the services already performed prior to the withdrawal if you have expressly requested of us that we begin the provision of services prior to the expiry of the time limit for withdrawal.

3. Exclusion or premature forfeiture of the right to withdrawal

There is no right of withdrawal in respect of contracts for the supply of audio or video recordings, electronic charts or computer software if the seal has been removed following delivery. There is furthermore no right to withdrawal in the case of goods that are not prefabricated and for the production of which an individual choice or determination by the Consumer is decisive or in the case of goods that are clearly tailored to the personal needs of the Consumer.

If HanseNautic’s obligation under the contract is for the supply of services the right of withdrawal becomes extinguished early if the contract is mutually fulfilled upon your express request before you exercise your right of withdrawal.